We create positive change for care communities with serious challenges, from internal problems to external circumstances that hamper their ability to perform. Here are a few examples:
Within two days of being named Temporary Manager, Mission Management Services had two experienced Regional Nursing Managers on site at AndBe Home with oversight from our lead Chief Clinical Officer to implement new clinical safety protocols and work toward removing immediate jeopardy tags to eliminate the threat of lost federal funding. We worked closely with CMS, the Centers for Disease Control (CDC), the state of Kansas, and the local community hospital. By ensuring that existing issues were corrected, we were able to save the home’s Medicaid and Medicare funding.
When a nursing community is facing grave challenges, staff morale and cohesion are essential. We immediately reached out to inform and reassure the staff about the positive changes being made, and their role in ensuring improvements. We provided trainings in order to help staff correct deficiencies, as we implemented a plan for recruiting, screening, interviewing, and hiring new staff.
With the situation at AndBe Home drawing national media attention, we provided an array of public relations crisis management services. Our steps included messaging for AndBe Home’s website and social media, providing regular updates to the public on the progress being made to correct issues and care for residents; responding to all press inquiries with consistent, factual information; and most importantly, communicating empathetically with families of residents and our referral sources. Within days, responses on social media turned largely positive, and we were able to help AndBe Home weather the storm, rebuilding trust in their community.
Quarter 1, 2019 ADC
In the first annual surveys held after Mission Management Services implemented new clinical oversight, deficiencies were reduced by almost 40%.
This success, turning around the centers to prepare them for new ownership, was a coordinated effort between the original owner, the state regulatory agency, and Mission Management Services.
Over a six-month period we provided more than 2,500 patient days, while transitioning patients to appropriate levels of care, relieving logistical and political pressure on the hospital and the state government.